Frequently Asked Questions

Accounts
Can I open more than one corporate current account?

Yes, you can have as many AED current accounts as your business needs if the eligibility criteria are met.

How can I create a new account under my corporate account?

Simply log in to the Zand Digital Corporate Banking site; go to All accounts on the left-side menu of your dashboard, then click on Open new account.

How can I view and download my corporate accounts statements?

To view and download your statements:

Log in to the Zand Digital Corporate Banking site;
Go to All accounts on the left-side menu of your dashboard;
Click on View details next to an account;
Select date range from the calendar; then
Click on Download.

Note: To view your statements in PDF format, you will need Adobe Reader software 6.0 or higher.

How far back can I view my corporate account's transactions?

You can view and retrieve your corporate account transaction history for the last six months. Older transactions can only be viewed on your account statements.

What is the minimum balance required?

There are no minimum balance requirements for corporate current accounts.

How can I view the summary of all my corporate accounts?

Simply log in to the Zand Digital Corporate Banking site and click on All accounts on the left-side menu of your dashboard.

How can I view and download credit advice for a transaction?

To view and download credit advice for a transaction:

Log in to the Zand Digital Corporate Banking site;
Go to All accounts on the left-side menu of your dashboard;
Click on View details next to your selected account; then
Click on Credit advice next to a credit transfer to download the advice in PDF format.

Note: To view your credit advice in PDF format, you will need Adobe Reader software 6.0 or higher.

How can I view and download debit advice for a transaction?

To view and download dedit advice for a transaction:

Log in to the Zand Digital Corporate Banking site;
Go to All accounts on the left-side menu of your dashboard;
Click on View details next to your selected account; then
Click on Dedit advice next to a dedit transfer to download the advice in PDF format.

Note: To view your credit advice in PDF format, you will need Adobe Reader software 6.0 or higher.

How can I view my corporate account details?

To view the details of any of your corporate accounts:

Log in to the Zand Digital Corporate Banking site;
Go to All accounts on the left-side menu of your dashboard; then
Click on View details next to your selected account to view the account details with a summary grid of all transactions.

What is a repeat transfer?

Repeat transfer is a feature designed to save you time. By selecting Repeat transfer, all the previous transfer details, except the date, will be automatically copied. Then, you can choose the Date; edit the transfer amount, purpose and remarks, if needed; and Submit.

How can I repeat an existing transfer?

To repeat an existing transfer:

Log in to the Zand Digital Corporate Banking site;
Go to My requests on the left-side menu of your dashboard;
Click on Repeat transfer next to a debit transfer;
If required, you can also edit the transfer's Amount, Purpose, Charges and Remarks, finally
Click on Preview, then Submit.
How can I add, edit, or delete an account’s nickname?

There are two ways to add or edit a nickname to a corporate account. Log in to the Zand Digital Corporate Banking site, then:

Go to All accounts on the left-side menu of your dashboard;
Click on Add nickname to choose a unique nickname and Save; or
Click Edit nickname next to an account; then
Click on Save or Delete.

Click on View details next to an account and click on Add nickname to choose a unique nickname and Save; or
Click on Edit nickname; then
Click on Save or Delete.
For how long will Zand retain my account statements?

We keep copies of all of your account statements from the day you opened your account, so you can always access, view, generate or download them.

What should I do if my account is blocked?

Simply contact your Relationship Manager or our Relationship Centre on +971 600 502 328.

Can I close an existing sub-account under my corporate account?

Yes, if the sub-account balance is zero, and there are no instructions set on it.
Sweeps
What is the sweep service?

The sweep service is a one-time activity that allows you to transfer funds between multiple accounts in a seamless manner. This service ensures no incoming payment obligations are returned or rejected for insufficient funds. At the end of each business day, a sweep service automatically transfers amounts that exceed or fall short of a certain level between multiple accounts. Simply, the excess cash in one account is swept to cover any short positions on other accounts.

How can I create a sweep request?

Your company's inputter can create a sweep request by selecting from the sweep instructions options. The request then goes to the company's authoriser to be either verified and approved or rejected.

To create a sweep request:

Log in to the Zand Digital Corporate Banking site;
Go to Other services on the left-side menu of your dashboard;
Click on Sweeps;
Click on New sweep;
Select a Sweep type and the accounts you want to link to this sweep; then
Click on Submit.

Note: By default, all sweeps are executed at the end of the business day.
What types of sweep services does Zand provide?

We provide three types of sweep services:

The insufficient balance sweep allows you to fund any shortfall in a selected account funded by two cover accounts.
An automatic sweep happens, from the cover account(s) to the base account, whenever there is an insufficient balance in the base account.

The maintain maximum balance sweep allows you to sweep a specific amount from a target account to another account.
It is used to move funds out of an account whenever the balance reaches a specific limit.

The maintain minimum balance sweep allows you to fund a target account for a specific amount using funds from another account.
It ensures that whenever the balance in the customer account goes below a certain amount, money is swept in from another store.
How can I set up an insufficient balance sweep?

To create an insufficient balance sweep request:

Log in to the Zand Digital Corporate Banking site;
Go to Other services on the left-side menu of your dashboard;
Click on Sweeps;
Click on New sweep;
Select a Sweep type and choose Insufficient balance;
Select the accounts you want to link to this sweep; then
Click on Submit.

Note: By default, all the sweeps are executed by the end of the business day.

How can I set up a sweep to maintain maximum balance?

To create a sweep request to maintain maximum balancer:

Log in to the Zand Digital Corporate Banking site;
Go to Other services on the left-side menu of your dashboard;
Click on Sweeps;
Click on New sweep;
Select a Sweep type and choose Maintain maximum balance;
Select the accounts you want to link to this sweep; then
Click on Submit.

Note: By default, all the sweeps are executed by the end of the business day.

How can I set up a sweep to maintain a minimum balance?

To create a sweep request to maintain minimum balancer:

Log in to the Zand Digital Corporate Banking site;
Go to Other services on the left-side menu of your dashboard;
Click on Sweeps;
Click on New sweep;
Select a Sweep type and choose Maintain minimum balance;
Select the accounts you want to link to this sweep; then
Click on Submit.

Note: By default, all the sweeps are executed by the end of the business day.

How can I modify or cancel a sweep?

To modify or cancel a sweep:

Log in to the Zand Digital Corporate Banking site;
Go to Other services on the left-side menu of your dashboard;
Click on Sweeps; then
Click on Edit or Cancel next to a sweep
If you click on Edit, you will be directed to another screen to edit the sweep details. Click on Next, Preview, then Submit.
If you click on Cancel, you need to confirm and click on Yes.

How can I view all my sweeps?

Simply log in to the Zand Digital Corporate Banking site and go to Other services on the left-side menu of your dashboard; then click on Sweeps.
User access management
What is an administrator?

The administrator is the person in your company responsible for setting up, modifying and removing non-financial users on Zand Digital Corporate Banking.

What are the system users?

Users are people in your company responsible for performing financial activities on Zand Digital Corporate Banking.
The roles of the users differ. Based on their access, users can perform various transactions, from transfers, set up sweep, to request loans, and more. The company's administrator is responsible for managing the user profile of all non-financial users.

How many users are required to open a corporate account?

If your company is a sole proprietorship, it can be operated by a single user only.
If not, at least two users are needed to open a corporate account. The first user will be the Maker/ Inputter, who will enter the account opening details and assign the users. The second user will be the Authoriser who will authorise the account opening and assign the authorisers to operate it.
What are the user types on Zand Digital Corporate Banking?

There are six non-financial user types:

Viewer: The person(s) appointed by your company with viewing rights to view various non-financial services. A viewer can access various accounts and reports on the Digital Corporate Banking site in line with the Entitled Rights.

Inputter: The person(s) appointed by your company to initiate transactions in line with the Entitled Rights.

Checker: The person(s) appointed by the company to verify transactions before sending them to the authorisers.

Authoriser: The only person(s) entitled to authorise online transactions on behalf of your company, in line with the Entitled Rights.

Releaser: The person(s) appointed by the company with the rights to release transactions authorised per the authority matrix.

Administrator: The person(s). authorised by your company to modify the Entitled Rights, manage all non-financial users’ access to Zand Digital Corporate Banking and perform such other customary administrative actions as required from time to time.
How can I add a new user?

To add a new user:

Log in to the Zand Digital Corporate Banking site;
Go to Other services on the left-side menu of your dashboard;
Click on User management; then
Click on New user.

How can I view, edit, or delete a user's details?

To view, edit or delete a user:

Log in to the Zand Digital Corporate Banking site;
Go to Other services on your dashboard's left-side menu; then
Click on User management to display the list of all users.
To view, click on View details next to any user.
To edit, click on Edit next to any user. Enter the required details, then Save.
To delete, click on Delete next to any user. Confirm, then click on Ok.

Will I be able to reactivate a deleted user?

Deleted users cannot be reactivated, but your company’s administrator can always add a new user.

What are user groups?

Based on your company's authority matrix, users are segregated into groups based on their roles and permissions.

Can a user exist without a group?

Yes. If a user’s permission doesn't match any existing group, you can add a stand-alone user without a group.
Standing instructions
What is a standing instruction?

A Standing instruction is a service that allows you to automatically transfer a set amount regularly from one account to another. By setting up an SI, your transactions will be processed automatically instead of initiating a specific transaction each time.
How can I view, edit or cancel a standing instruction?

To view, edit or cancel a standing instruction:
Log in to the Zand Digital Corporate Banking site;
Go to Other services on your dashboard's left-side menu; then
Click on Standing instructions.

To view, click on View details next to a standing instruction.

To edit, click on Edit next to a standing instruction. You will be directed to another screen where you can edit the standing instruction details, then Submit.

To cancel, click on Cancel next to a standing instruction, confirm and click on Yes. Provide the Cancelation reason, then click on Cancel.
How can I set up a standing instruction?

To set up a standing instruction:

Log in to the Zand Digital Corporate Banking site;
Go to Other services on your dashboard's left-side menu;
Click on Standing instructions; then
Click on New standing instruction.

Can I hold/pause a standing instruction without cancelling it?

To hold or pause a standing instruction:

Log in to the Zand Digital Corporate Banking site;
Go to Other services on the left-side menu of your dashboard;
Click on Standing instructions;
Click on Hold next to a standing instruction; then
Confirm and click on Yes.

How can I resume my standing instruction?

To resume a standing instruction:

Log in to the Zand Digital Corporate Banking site;
Go to Other services on the left-side menu of your dashboard;
Click on Standing instructions;
Click on Resume next to a standing instruction that's been on hold; then
Confirm and click on Yes.
Deposits

What is a term deposit?

The term deposit account is a fixed-term investment that has minimum required deposits. It usually carries short-term maturities that range between one month to a few years.

How can I create a term deposit?

To create a term deposit, log in to the Zand Digital Corporate Banking site; go to Deposits on the left-side menu of your dashboard; then click on New deposit.

Can I open a term deposit account in different currencies?

You can only open your term deposit account in AED and USD for any maturity period.

How can I withdraw my Term Deposit?

To withdraw a term-deposit:

Log in to the Zand Digital Corporate Banking site;
Go to Deposits on the left-side menu of your dashboard. Click on View deposit;
Click on Withdraw next to a deposit;
Select the Withdrawal type (partial or full) and If making a partial withdrawal, enter the Withdrawal amount; then
Click on Preview, and Submit.

How can I view my deposits?

Simply log in to the Zand Digital Corporate Banking site and click on Deposits on the left-side menu of your dashboard.
Loans

What is a term loan?

A term loan is a loan taken from a bank for a specific amount and tenor with a fixed repayment schedule.

What is a working capital loan?

Working capital loans are a part of short-term financing solutions that denote a business's financing requirements for a short period of up to one year.

How can I apply for a corporate loan?

To apply for a corporate loan, please contact your Relationship Manager.

What type of loan products does Zand provide corporate customers

To learn about Zand’s loan products, please contact your Relationship Manager.

How can I repay a loan?

The loan repayment terms are specified in your loan agreement. You can repay your loan by crediting your loan account on the due date, as per the agreed terms.

Can I apply for an early settlement of my loan?

Yes, you can always opt for an early settlement of your loan.

How can I know the status of my loan request?

To get updates on the status of your loan request, please contact your Relationship Manager.

Can I make a partial payment towards my loan?

Yes, you can make a partial payment on your loans. However, a partial payment will incur added interest on the remaining amount if not paid on or before the due date.

How can I request a bank guarantee?

To request a bank guarantee, please contact your relationship manager.
Credit programme (CP)

What is the Credit Programme (CP)?

The CP is a fully digital working capital product designed to meet the financing needs of our corporate customers through a tripartite agreement between Zand, the buyer and its suppliers.
This product creates an ecosystem that allows suppliers with unestablished financial standing to increase their working capital by leveraging their relationship to an Anchor Buyer with a good financial status.

How can I apply for the Credit Programme?

Our corporate customers will be eligible for this product based on their risk and credit rating. To apply for our CP, please contact your Relationship Manager.

What are the benefits of the Credit Programme?

This programme is designed to provide working capital for buyers to cover their financial obligations. It also provides suppliers with the option of drawdown that allows them to get paid ahead of the due date on their invoices.

How can a buyer upload invoices under the Credit Programme?

Simply log in to the Zand Digital Corporate Banking site; go to Credit Programme on the left side menu of your dashboard, then click on Upload invoice.

How can a supplier make a drawdown under the Credit Programme?

Simply log in to the Zand Digital Corporate Banking site; go to Credit Programme on the left side menu of your dashboard, then click on Drawdown request.
Transfers

How do I transfer money between my Zand corporate accounts?

Simply log in to the Zand Digital Corporate Banking site; go to New transfer on the left-side menu of your dashboard; then select Own transfer type.
Notes:
If you transfer in a foreign currency, you will see the conversion details and the exchange rate on the table shown on the screen's right side.

New transfer requests will follow the workflow as per the authority matrix for any transfer.

How do I transfer money from my corporate account to another Zand account?

Simply log in to the Zand Digital Corporate Banking site; go to New transfer on the left-side menu of your dashboard; then select Within Zand transfer type.
Notes:
If you transfer in a foreign currency, you will see the conversion details and the exchange rate on the table shown on the screen's right side.

New transfer requests will follow the workflow as per the authority matrix for any transfer.

How do I transfer money from my corporate account to an account in the UAE?

Simply log in to the Zand Digital Corporate Banking site; go to New transfer on the left-side menu of your dashboard; then select Domestic (AED to AED) transfer type.
Notes:
If you transfer in a foreign currency, you will see the conversion details and the exchange rate on the table shown on the screen's right side.

New transfer requests will follow the workflow as per the authority matrix for any transfer.

How do I transfer money from my corporate account to an account outside the UAE?

Simply log in to the Zand Digital Corporate Banking site; go to New transfer on the left-side menu of your dashboard; then select International (+other currencies) transfer type.
Notes:
If you transfer in a foreign currency, you will see the conversion details and the exchange rate on the table shown on the screen's right side.

New transfer requests will follow the workflow as per the authority matrix for any transfer.

How can I check the status of my transfer?

Simply log in to the Zand Digital Corporate Banking site, then click on My requests on the left-side menu of your dashboard.
Beneficiaries

How do I add a beneficiary?

Simply log in to the Zand Digital Corporate Banking site; go to Transfers on the left-side menu of your dashboard; click on Beneficiaries; then select New Beneficiary.

How do I delete a beneficiary?

To delete a beneficiary:

Log in to the Zand Digital Corporate Banking site;
Go to Transfers on the left-side menu of your dashboard;
Click on Beneficiaries;
Select Delete next to a beneficiary; then
Confirm and Delete.

Can I make a payment to an ad hoc beneficiary?

Yes, you can add a beneficiary for a one-time transfer.

How long does it take to add a beneficiary?

Adding a new beneficiary takes up to 24 hours, depending on the workflow.
Service requests

How can I apply for a liability / no liability letter, VAT statement or balance confirmation letter?

Simply log in to the Zand Digital Corporate Banking site; go to Other services on the left-side menu of your dashboard; click on Miscellaneous; then click on New service request.

Are there any charges for requesting a liability / no liability letter, VAT statement or balance confirmation letter?

Zand does not charge for providing liability/no liability letters, VAT statements or balance confirmation letters.

How can I track the status of my requests for liability/no liability letter, VAT statement or balance confirmation letter?

Simply log in to the Zand Digital Corporate Banking site, then click on My requests on the left-side menu of your dashboard.

Where can I collect the liability / no liability letter, VAT statement or balance confirmation letter?

Our trusted courier service will deliver your liability/no liability letter, VAT statement or balance confirmation letter to your company's registered address.
Mobile banking

What banking services are available using the Zand Corporate mobile app?

You can use our mobile banking services to view your company’s accounts and transaction history, and review and initiate tasks.

How can I view my local and global account balances and details?

To view your company’s local and global accounts, balances and details, log in the Zand Corporate app, then click on All accounts on the left-side menu of your dashboard.

How can I transfer money to saved beneficiaries?

To transfer money to a saved beneficiary:

Log in to the Zand Corporate app;
Go to Transfers on the left-side menu of your dashboard;
Click on New transfer;
Select the account from which you want to transfer money;
Select a beneficiary from the list of saved beneficiaries; then
Enter the Amount and click Submit.
Account management

What is the authority matrix?

Authority matrix is a list of business rules under which a corporate user functions.

How can I create an authority matrix rule?

Simply log in to the Zand Digital Corporate Banking site; go to Other services on the left-side menu of your dashboard; click on Authority matrix; then click on New rule.

Can I edit or delete an authority matrix rule?

Yes, to edit or delete an authority matrix rule:

Log in to the Zand Digital Corporate Banking site;
Go to Other services on the left-side menu of your dashboard;
Click on Authority matrix; then
Click on Delete or Edit next to an authority matrix rule.
Request log

How can I find a specific request?

To find a specific request, you can either use the search option to look for a specific request or select the request type from the dropdown, then filter by any column.
Tasks

What are Tasks?

Tasks are the list of actions that require user approval to process a request.

How can I see my tasks?

Simply log in to the Zand Digital Corporate Banking site; then go to Tasks on the left-side menu of your dashboard, so you can see all your tasks or select specific tasks from a dropdown menu.

How can I approve or reject a task?

Simply log in to the Zand Digital Corporate Banking site; go to Tasks on the left-side menu of your dashboard; click on Review next to a task; then click on Approve or Reject.

How can I approve or reject multiple tasks at the same time?

To approve or reject multiple tasks simultaneously:

Log in to the Zand Digital Corporate Banking site;
Go to Tasks on the left-side menu of your dashboard;
Select the tasks from the list by clicking on the checkboxes on the left; then
Click on Approve or Reject.

How will I know if and when I get a new task?

You will get SMS and email notifications and all new tasks will be displayed under Tasks on the left-side menu of your dashboard.

Can I open more than one corporate current account?

Yes, you can have as many AED current accounts as your business needs if the eligibility criteria are met.

How can I create a new account under my corporate account?

Simply log in to the Zand Digital Corporate Banking site; go to All accounts on the left-side menu of your dashboard, then click on Open new account.

How can I view and download my corporate accounts statements?

To view and download your statements:

Log in to the Zand Digital Corporate Banking site;
Go to All accounts on the left-side menu of your dashboard;
Click on View details next to an account;
Select date range from the calendar; then
Click on Download.

Note: To view your statements in PDF format, you will need Adobe Reader software 6.0 or higher.

How far back can I view my corporate account's transactions?

You can view and retrieve your corporate account transaction history for the last six months. Older transactions can only be viewed on your account statements.

What is the minimum balance required?

There are no minimum balance requirements for corporate current accounts.

How can I view the summary of all my corporate accounts?

Simply log in to the Zand Digital Corporate Banking site and click on All accounts on the left-side menu of your dashboard.

How can I view and download credit advice for a transaction?

To view and download credit advice for a transaction:

Log in to the Zand Digital Corporate Banking site;
Go to All accounts on the left-side menu of your dashboard;
Click on View details next to your selected account; then
Click on Credit advice next to a credit transfer to download the advice in PDF format.

Note: To view your credit advice in PDF format, you will need Adobe Reader software 6.0 or higher.

How can I view and download debit advice for a transaction?

To view and download dedit advice for a transaction:

Log in to the Zand Digital Corporate Banking site;
Go to All accounts on the left-side menu of your dashboard;
Click on View details next to your selected account; then
Click on Dedit advice next to a dedit transfer to download the advice in PDF format.

Note: To view your credit advice in PDF format, you will need Adobe Reader software 6.0 or higher.

How can I view my corporate account details?

To view the details of any of your corporate accounts:

Log in to the Zand Digital Corporate Banking site;
Go to All accounts on the left-side menu of your dashboard; then
Click on View details next to your selected account to view the account details with a summary grid of all transactions.

What is a repeat transfer?

Repeat transfer is a feature designed to save you time. By selecting Repeat transfer, all the previous transfer details, except the date, will be automatically copied. Then, you can choose the Date; edit the transfer amount, purpose and remarks, if needed; and Submit.

How can I repeat an existing transfer?

To repeat an existing transfer:

Log in to the Zand Digital Corporate Banking site;
Go to My requests on the left-side menu of your dashboard;
Click on Repeat transfer next to a debit transfer;
If required, you can also edit the transfer's Amount, Purpose, Charges and Remarks, finally
Click on Preview, then Submit.

How can I add, edit, or delete an account’s nickname?

There are two ways to add or edit a nickname to a corporate account. Log in to the Zand Digital Corporate Banking site, then:

Go to All accounts on the left-side menu of your dashboard;
Click on Add nickname to choose a unique nickname and Save; or
Click Edit nickname next to an account; then
Click on Save or Delete.
Click on View details next to an account and click on Add nickname to choose a unique nickname and Save; or
Click on Edit nickname; then
Click on Save or Delete.

For how long will Zand retain my account statements?

We keep copies of all of your account statements from the day you opened your account, so you can always access, view, generate or download them.

What should I do if my account is blocked?

Simply contact your Relationship Manager or our Relationship Centre on +971 600 502 328.

Can I close an existing sub-account under my corporate account?

Yes, if the sub-account balance is zero, and there are no instructions set on it.

What is the sweep service?

The sweep service is a one-time activity that allows you to transfer funds between multiple accounts in a seamless manner. This service ensures no incoming payment obligations are returned or rejected for insufficient funds. At the end of each business day, a sweep service automatically transfers amounts that exceed or fall short of a certain level between multiple accounts. Simply, the excess cash in one account is swept to cover any short positions on other accounts.

How can I create a sweep request?

Your company's inputter can create a sweep request by selecting from the sweep instructions options. The request then goes to the company's authoriser to be either verified and approved or rejected.

To create a sweep request:

Log in to the Zand Digital Corporate Banking site;
Go to Other services on the left-side menu of your dashboard;
Click on Sweeps;
Click on New sweep;
Select a Sweep type and the accounts you want to link to this sweep; then
Click on Submit.

Note: By default, all sweeps are executed at the end of the business day.

What types of sweep services does Zand provide?

We provide three types of sweep services:

The insufficient balance sweep allows you to fund any shortfall in a selected account funded by two cover accounts.
An automatic sweep happens, from the cover account(s) to the base account, whenever there is an insufficient balance in the base account.
The maintain maximum balance sweep allows you to sweep a specific amount from a target account to another account.
It is used to move funds out of an account whenever the balance reaches a specific limit.
The maintain minimum balance sweep allows you to fund a target account for a specific amount using funds from another account.
It ensures that whenever the balance in the customer account goes below a certain amount, money is swept in from another store.

How can I set up an insufficient balance sweep?

To create an insufficient balance sweep request:

Log in to the Zand Digital Corporate Banking site;
Go to Other services on the left-side menu of your dashboard;
Click on Sweeps;
Click on New sweep;
Select a Sweep type and choose Insufficient balance;
Select the accounts you want to link to this sweep; then
Click on Submit.

Note: By default, all the sweeps are executed by the end of the business day.

How can I set up a sweep to maintain maximum balance?

To create a sweep request to maintain maximum balancer:

Log in to the Zand Digital Corporate Banking site;
Go to Other services on the left-side menu of your dashboard;
Click on Sweeps;
Click on New sweep;
Select a Sweep type and choose Maintain maximum balance;
Select the accounts you want to link to this sweep; then
Click on Submit.

Note: By default, all the sweeps are executed by the end of the business day.

How can I set up a sweep to maintain a minimum balance?

To create a sweep request to maintain minimum balancer:

Log in to the Zand Digital Corporate Banking site;
Go to Other services on the left-side menu of your dashboard;
Click on Sweeps;
Click on New sweep;
Select a Sweep type and choose Maintain minimum balance;
Select the accounts you want to link to this sweep; then
Click on Submit.

Note: By default, all the sweeps are executed by the end of the business day.

How can I modify or cancel a sweep?

To modify or cancel a sweep:

Log in to the Zand Digital Corporate Banking site;
Go to Other services on the left-side menu of your dashboard;
Click on Sweeps; then
Click on Edit or Cancel next to a sweep
If you click on Edit, you will be directed to another screen to edit the sweep details. Click on Next, Preview, then Submit.
If you click on Cancel, you need to confirm and click on Yes.

How can I view all my sweeps?

Simply log in to the Zand Digital Corporate Banking site and go to Other services on the left-side menu of your dashboard; then click on Sweeps.

What is an administrator?

The administrator is the person in your company responsible for setting up, modifying and removing non-financial users on Zand Digital Corporate Banking.

What are the system users?

Users are people in your company responsible for performing financial activities on Zand Digital Corporate Banking.
The roles of the users differ. Based on their access, users can perform various transactions, from transfers, set up sweep, to request loans, and more. The company's administrator is responsible for managing the user profile of all non-financial users.

How many users are required to open a corporate account?

If your company is a sole proprietorship, it can be operated by a single user only.
If not, at least two users are needed to open a corporate account. The first user will be the Maker/ Inputter, who will enter the account opening details and assign the users. The second user will be the Authoriser who will authorise the account opening and assign the authorisers to operate it.

What are the user types on Zand Digital Corporate Banking?

There are six non-financial user types:

Viewer: The person(s) appointed by your company with viewing rights to view various non-financial services. A viewer can access various accounts and reports on the Digital Corporate Banking site in line with the Entitled Rights.
Inputter: The person(s) appointed by your company to initiate transactions in line with the Entitled Rights.
Checker: The person(s) appointed by the company to verify transactions before sending them to the authorisers.
Authoriser: The only person(s) entitled to authorise online transactions on behalf of your company, in line with the Entitled Rights.
Releaser: The person(s) appointed by the company with the rights to release transactions authorised per the authority matrix.
Administrator: The person(s). authorised by your company to modify the Entitled Rights, manage all non-financial users’ access to Zand Digital Corporate Banking and perform such other customary administrative actions as required from time to time.

How can I add a new user?

To add a new user:

Log in to the Zand Digital Corporate Banking site;
Go to Other services on the left-side menu of your dashboard;
Click on User management; then
Click on New user.

How can I view, edit, or delete a user's details?

To view, edit or delete a user:

Log in to the Zand Digital Corporate Banking site;
Go to Other services on your dashboard's left-side menu; then
Click on User management to display the list of all users.
To view, click on View details next to any user.
To edit, click on Edit next to any user. Enter the required details, then Save.
To delete, click on Delete next to any user. Confirm, then click on Ok.

Will I be able to reactivate a deleted user?

Deleted users cannot be reactivated, but your company’s administrator can always add a new user.

What are user groups?

Based on your company's authority matrix, users are segregated into groups based on their roles and permissions.

Can a user exist without a group?

Yes. If a user’s permission doesn't match any existing group, you can add a stand-alone user without a group.

What is a standing instruction?

A Standing instruction is a service that allows you to automatically transfer a set amount regularly from one account to another. By setting up an SI, your transactions will be processed automatically instead of initiating a specific transaction each time.

How can I view, edit or cancel a standing instruction?

To view, edit or cancel a standing instruction:

Log in to the Zand Digital Corporate Banking site;
Go to Other services on your dashboard's left-side menu; then
Click on Standing instructions.

To view, click on View details next to a standing instruction.
To edit, click on Edit next to a standing instruction. You will be directed to another screen where you can edit the standing instruction details, then Submit.
To cancel, click on Cancel next to a standing instruction, confirm and click on Yes. Provide the Cancelation reason, then click on Cancel.

How can I set up a standing instruction?

To set up a standing instruction:

Log in to the Zand Digital Corporate Banking site;
Go to Other services on your dashboard's left-side menu;
Click on Standing instructions; then
Click on New standing instruction.

Can I hold/pause a standing instruction without cancelling it?

To hold or pause a standing instruction:

Log in to the Zand Digital Corporate Banking site;
Go to Other services on the left-side menu of your dashboard;
Click on Standing instructions;
Click on Hold next to a standing instruction; then
Confirm and click on Yes.

How can I resume my standing instruction?

To resume a standing instruction:

Log in to the Zand Digital Corporate Banking site;
Go to Other services on the left-side menu of your dashboard;
Click on Standing instructions;
Click on Resume next to a standing instruction that's been on hold; then
Confirm and click on Yes.

What is a term deposit?

The term deposit account is a fixed-term investment that has minimum required deposits. It usually carries short-term maturities that range between one month to a few years.

How can I create a term deposit?

To create a term deposit, log in to the Zand Digital Corporate Banking site; go to Deposits on the left-side menu of your dashboard; then click on New deposit.

Can I open a term deposit account in different currencies?

You can only open your term deposit account in AED and USD for any maturity period.

How can I withdraw my Term Deposit?

To withdraw a term-deposit:

Log in to the Zand Digital Corporate Banking site;
Go to Deposits on the left-side menu of your dashboard. Click on View deposit;
Click on Withdraw next to a deposit;
Select the Withdrawal type (partial or full) and If making a partial withdrawal, enter the Withdrawal amount; then
Click on Preview, and Submit.

How can I view my deposits?

Simply log in to the Zand Digital Corporate Banking site and click on Deposits on the left-side menu of your dashboard.

What is a term loan?

A term loan is a loan taken from a bank for a specific amount and tenor with a fixed repayment schedule.

What is a working capital loan?

Working capital loans are a part of short-term financing solutions that denote a business's financing requirements for a short period of up to one year.

How can I apply for a corporate loan?

To apply for a corporate loan, please contact your Relationship Manager.

What type of loan products does Zand provide corporate customers

To learn about Zand’s loan products, please contact your Relationship Manager.

How can I repay a loan?

The loan repayment terms are specified in your loan agreement. You can repay your loan by crediting your loan account on the due date, as per the agreed terms.

Can I apply for an early settlement of my loan?

Yes, you can always opt for an early settlement of your loan.

How can I know the status of my loan request?

To get updates on the status of your loan request, please contact your Relationship Manager.

Can I make a partial payment towards my loan?

Yes, you can make a partial payment on your loans. However, a partial payment will incur added interest on the remaining amount if not paid on or before the due date.

How can I request a bank guarantee?

To request a bank guarantee, please contact your relationship manager.

What is the Credit Programme (CP)?

The CP is a fully digital working capital product designed to meet the financing needs of our corporate customers through a tripartite agreement between Zand, the buyer and its suppliers.
This product creates an ecosystem that allows suppliers with unestablished financial standing to increase their working capital by leveraging their relationship to an Anchor Buyer with a good financial status.

How can I apply for the Credit Programme?

Our corporate customers will be eligible for this product based on their risk and credit rating. To apply for our CP, please contact your Relationship Manager.

What are the benefits of the Credit Programme?

This programme is designed to provide working capital for buyers to cover their financial obligations. It also provides suppliers with the option of drawdown that allows them to get paid ahead of the due date on their invoices.

How can a buyer upload invoices under the Credit Programme?

Simply log in to the Zand Digital Corporate Banking site; go to Credit Programme on the left side menu of your dashboard, then click on Upload invoice.

How can a supplier make a drawdown under the Credit Programme?

Simply log in to the Zand Digital Corporate Banking site; go to Credit Programme on the left side menu of your dashboard, then click on Drawdown request.

How do I transfer money between my Zand corporate accounts?

Simply log in to the Zand Digital Corporate Banking site; go to New transfer on the left-side menu of your dashboard; then select Own transfer type.

Notes:

If you transfer in a foreign currency, you will see the conversion details and the exchange rate on the table shown on the screen's right side.

New transfer requests will follow the workflow as per the authority matrix for any transfer.

How do I transfer money from my corporate account to another Zand account?

Simply log in to the Zand Digital Corporate Banking site; go to New transfer on the left-side menu of your dashboard; then select Within Zand transfer type.

Notes:

If you transfer in a foreign currency, you will see the conversion details and the exchange rate on the table shown on the screen's right side.

New transfer requests will follow the workflow as per the authority matrix for any transfer.

How do I transfer money from my corporate account to an account in the UAE?

Simply log in to the Zand Digital Corporate Banking site; go to New transfer on the left-side menu of your dashboard; then select Domestic (AED to AED) transfer type.

Notes:

If you transfer in a foreign currency, you will see the conversion details and the exchange rate on the table shown on the screen's right side.

New transfer requests will follow the workflow as per the authority matrix for any transfer.

How do I transfer money from my corporate account to an account outside the UAE?

Simply log in to the Zand Digital Corporate Banking site; go to New transfer on the left-side menu of your dashboard; then select International (+other currencies) transfer type.

Notes:

If you transfer in a foreign currency, you will see the conversion details and the exchange rate on the table shown on the screen's right side.

New transfer requests will follow the workflow as per the authority matrix for any transfer.

How can I check the status of my transfer?

Simply log in to the Zand Digital Corporate Banking site, then click on My requests on the left-side menu of your dashboard.

How do I add a beneficiary?

Simply log in to the Zand Digital Corporate Banking site; go to Transfers on the left-side menu of your dashboard; click on Beneficiaries; then select New Beneficiary.

How do I delete a beneficiary?

To delete a beneficiary:

Log in to the Zand Digital Corporate Banking site;
Go to Transfers on the left-side menu of your dashboard;
Click on Beneficiaries;
Select Delete next to a beneficiary; then
Confirm and Delete.

Can I make a payment to an ad hoc beneficiary?

Yes, you can add a beneficiary for a one-time transfer.

How long does it take to add a beneficiary?

Adding a new beneficiary takes up to 24 hours, depending on the workflow.

How can I apply for a liability / no liability letter, VAT statement or balance confirmation letter?

Simply log in to the Zand Digital Corporate Banking site; go to Other services on the left-side menu of your dashboard; click on Miscellaneous; then click on New service request.

Are there any charges for requesting a liability / no liability letter, VAT statement or balance confirmation letter?

Zand does not charge for providing liability/no liability letters, VAT statements or balance confirmation letters.

How can I track the status of my requests for liability/no liability letter, VAT statement or balance confirmation letter?

Simply log in to the Zand Digital Corporate Banking site, then click on My requests on the left-side menu of your dashboard.

Where can I collect the liability / no liability letter, VAT statement or balance confirmation letter?

Our trusted courier service will deliver your liability/no liability letter, VAT statement or balance confirmation letter to your company's registered address.

What banking services are available using the Zand Corporate mobile app?

You can use our mobile banking services to view your company’s accounts and transaction history, and review and initiate tasks.

How can I view my local and global account balances and details?

To view your company’s local and global accounts, balances and details, log in the Zand Corporate app, then click on All accounts on the left-side menu of your dashboard.

How can I transfer money to saved beneficiaries?

To transfer money to a saved beneficiary:

Log in to the Zand Corporate app;
Go to Transfers on the left-side menu of your dashboard;
Click on New transfer;
Select the account from which you want to transfer money;
Select a beneficiary from the list of saved beneficiaries; then
Enter the Amount and click Submit.

What is the authority matrix?

Authority matrix is a list of business rules under which a corporate user functions.

How can I create an authority matrix rule?

Simply log in to the Zand Digital Corporate Banking site; go to Other services on the left-side menu of your dashboard; click on Authority matrix; then click on New rule.

Can I edit or delete an authority matrix rule?

Yes, to edit or delete an authority matrix rule:

Log in to the Zand Digital Corporate Banking site;
Go to Other services on the left-side menu of your dashboard;
Click on Authority matrix; then
Click on Delete or Edit next to an authority matrix rule.

How can I find a specific request?

To find a specific request, you can either use the search option to look for a specific request or select the request type from the dropdown, then filter by any column.

What are Tasks?

Tasks are the list of actions that require user approval to process a request.

How can I see my tasks?

Simply log in to the Zand Digital Corporate Banking site; then go to Tasks on the left-side menu of your dashboard, so you can see all your tasks or select specific tasks from a dropdown menu.

How can I approve or reject a task?

Simply log in to the Zand Digital Corporate Banking site; go to Tasks on the left-side menu of your dashboard; click on Review next to a task; then click on Approve or Reject.

How can I approve or reject multiple tasks at the same time?

To approve or reject multiple tasks simultaneously:

Log in to the Zand Digital Corporate Banking site;
Go to Tasks on the left-side menu of your dashboard;
Select the tasks from the list by clicking on the checkboxes on the left; then
Click on Approve or Reject.

How will I know if and when I get a new task?

You will get SMS and email notifications and all new tasks will be displayed under Tasks on the left-side menu of your dashboard.

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