Your trust is the foundation of everything we build. Learn how Zand protects your money, your data, and your business.
Report suspected fraud or security concerns to fraud@zand.ae or call +971 600 502 328.
From regulatory frameworks to day-to-day account safety, here's how Zand safeguards every customer.
Zand is ISO certified for Information Security Management Systems (ISO 27001) and for Privacy Information Management Systems (ISO 27701), demonstrating our commitment to protecting customer data and maintaining rigorous information security and privacy controls.
Our systems and controls are independently audited against the SOC 2 framework, covering the trust principles of security, availability, processing integrity, confidentiality, and privacy of customer data. This includes our digital and blockchain-based products, escrow services, and digital asset infrastructure.
We maintain a comprehensive AML program aligned with UAE Central Bank regulations and FATF recommendations, including risk-based customer due diligence, ongoing transaction monitoring, sanctions screening, and mandatory reporting of suspicious activity.
Never share your password, OTP, or PIN with anyone, including someone claiming to be from Zand. Always access banking services via our official website or app, and enable multi-factor authentication on every account.
Our 24/7 fraud monitoring uses advanced analytics and machine learning to detect anomalous activity in real time. If we spot something suspicious on your account, we will contact you immediately through verified channels.
Our security team is available around the clock to help with reports, questions, and concerns.